BC in the Cloud: Status Page Overview

In this tutorial, we will guide you on how to subscribe to and navigate the BC in the Cloud status page.

Go to ibsupport.statuspage.io

1. Status Page

Welcome to our status page, your one-stop destination for all service communications related to BC in the Cloud. Here, you'll find essential updates on scheduled maintenance, release announcements, and any unplanned events that may affect our services. We ensure that all service advisories are promptly posted to keep you well-informed and up-to-date.

Status Page 

2. Status Link

You can access this page through the Support Center by clicking the 'Status' link located in the top navigation bar

Status Link 

3. Status Indicator

Or by clicking the system status indicator.

Status Indicator 

4. Status Page URL

Alternatively, you can access the status page directly by visiting the URL: "ibsupport.statuspage.io".

Status Page URL 

5. Status Page

Now let's guide you through the process of subscribing for updates.

Status Page 

6. Subscribe to Updates

Click the "Subscribe to Updates" button located at the top right corner.

Subscribe to Updates 

7. Subscription Options

You'll find a range of notification options available, including email, SMS, Slack, Microsoft Teams, and others. For this demonstration, we'll select email.

Subscription Options 

8. Confirm

Please enter your email address in the designated field and click on 'Subscribe via Email.'

Confirm 

9. Components

Next, you'll be prompted to select the components for which you would like to receive alerts.

Components 

10. Default Selection

By default, all components under "BC in the Cloud" are selected.

Default Selection 

11. Default Selection

including app.bcinthecloud.com which covers the North America Production environment.

Default Selection 

12. Default Selection

test.bcinthecloud.com for the North America Test environment.

Default Selection 

13. Default Selection

app.eu.bcinthecloud.com for the Europe production environment.

Default Selection 

14. Default Selection

And app.mea.bcinthecloud.com for the MEA Production environment.

Default Selection 

15. Default Selection

These notifications will include scheduled and unscheduled downtime, platform releases, and BCIC Runways releases.

Default Selection 

16. Components Selection

If there are specific components for which you do not wish to receive notifications, simply uncheck their corresponding boxes.

Components Selection 

17. Save

After making your selections, click "Save" to apply the changes.

Save 

18. Confirmation Email

It's important to note that you need to check your email and confirm your subscription before you'll start receiving notifications.

Confirmation Email 

19. Confirm Subscription

Please check your inbox for the confirmation email and click the 'Confirm Subscription' button.

Confirm Subscription 

20. Status Page

Your subscription is now successfully activated! You will receive timely updates regarding the status of the BC in the Cloud service.

Status Page 

21. Manage Existing Subscription

Now, Let’s explore how to manage your existing subscription. There are two ways to access your subscription settings.

Manage Existing Subscription 

22. First Method

The first way is to click "Subscribe to Updates" again.

First Method 

23. Requesting an OTP

Enter your email address, and click on "Subscribe via Email" to request a one-time password (OTP) to access your settings.

Requesting an OTP 

24. OTP Email

You will receive an email containing the OTP code.

OTP Email 

25. Verify OTP

Enter this code on the status page then click on 'verify' to access your subscription management.

Verify OTP 

26. Subscription Link

The second way is through any status update email you receive, which includes a "Manage your subscription" link in the footer that automatically authenticates you without the need for an OTP.

Subscription Link 

27. Subscription Settings

Once you're in your subscription settings, you can either modify your preferences or unsubscribe completely.

Subscription Settings 

28. Modify Components

To update your preferences, simply use the checkboxes to select or deselect components, then click "Save.

Modify Components 

29. Unsubscribe from Updates

If you want to unsubscribe completely. click "Unsubscribe from updates".

Unsubscribe from Updates 

30. Confirm

And confirm your choice in the dialog box that appears.

Confirm 

If you have any questions or require assistance, please don't hesitate to reach out to our technical support team. Thank you!