BC in the Cloud: Getting Started with the Support Center

Welcome to our new support center!

1. Homepage

This quick tutorial will walk you through our support center and help you understand where to find the resources you need.

Homepage

2. Navigation Menu

At the top of the page, you'll see our main navigation menu with several links. Let's look at each one.

Navigation Menu

3. Customer Support overview

First, we have "Customer Support Overview" which provides details about the technical support team, available contact methods, and what to expect when submitting a ticket.

Customer Support overview

4. My Requests

Next is "My Requests" where you can access all your submitted support tickets and track their status.

My Requests

5. Contact Us

Then we have "Contact Us" - this provides direct contact information for our support team.

Contact Us

6. Support Portal Dropdown

The "Support Portal" dropdown menu gives you access to support centers for other Everbridge products.

Support Portal Dropdown

7. Submit a Request

Finally, the "Submit a Request" button on the right allows you to create a new support ticket when you need assistance.

Submit a Request

8. Search

Below the navigation menu, you'll find the search bar that allows you to quickly find specific information by typing keywords related to your question or issue.

Search

9. Top Articles Matches

You'll get top article matches as you type in your keywords.

Top Articles Matches

10. Latest Release Notes

On the right side, you'll find "Latest Release Notes" which display recent updates

Latest Release Notes

11. Main Content

Now, let's explore the main content categories on the homepage.

Main Content

12. Content Categorization

The main section of the homepage is organized into tiles that provide access to different types of information. "Let's click each tile to see the information inside.

Content Categorization

13. Knowledge

Knowledge: This contain our knowledge base articles and other how-to guides for common tasks and troubleshooting.

Knowledge

14. Enablement

Enablement: This section contains resources to help you maximize your use of BC in the Cloud. You'll find content libraries organized by product such as:

Enablement

15. BCIC Runways - Content Library

"BCIC Runways"

BCIC Runways - Content Library

16. BCIC Enterprise - Content Library

"BCIC Enterprise"

BCIC Enterprise - Content Library

17. Change Management - Content Library

And "Change Management"

Change Management - Content Library

18. Releases

Releases: This section contains our release documentation. It is organized as follows:

Releases

19. BCIC Runways - Release Notes

BCIC Runways - Release Notes

BCIC Runways - Release Notes

20. BCIC Runways - Release Enablement Guides

BCIC Runways - Release Enablement Guides

BCIC Runways - Release Enablement Guides

21. Platform - Release Notes

Platform - Release Notes

Platform - Release Notes

22. Important Information

Important Information: This section contains critical announcements and essential information about the platform.

Important Information

23. Enablement Events

Enablement Events: when you click this tile, you'll be directed to our upcoming training events page this includes Virtual Office Hours with specific dates, and other training opportunities.

Enablement Events

24. Platform Documentation

Platform Documentation: This tile links to our comprehensive external documentation site where you'll find detailed technical information about the platform.

Platform Documentation

25. Production Login & Test Environment

Production Login & Test Environment: These tiles provide direct access to your production environment, or your testing environment if you are opted into our change management model.

Production Login & Test Environment

26. Promoted Articles

Lastly, At the bottom of the homepage, you'll see a section titled "Promoted articles". These are important or frequently accessed resources that our team has highlighted for visibility.

Promoted Articles

We're excited to welcome you to our new support center and hope this tour helps you navigate with confidence.