Welcome to our support center! This quick tutorial will show you how to submit a support request.
1. Support Center
Let's start by logging into the support center.
2. Homepage
On the homepage, click the "Submit a Request" button.
3. Request Form
You'll now see the support request form where you can provide details about your issue.
4. Subject Field
In the Subject field, enter a brief but descriptive title for your request.
5. Description
In the Description field, provide a detailed explanation of your issue. Remember to include as much information and detail in your request as possible to reduce delays between replies.
6. Priority
Select the appropriate Priority level for your request based on the urgency of your issue using the dropdown menu.
7. Environment
From the Environment dropdown, select whether you're experiencing the issue in Test, Production, or both environments. This helps our team reproduce the problem in the correct setting.
8. ACS Request Type
For the Request Type, choose the category that best describes your request. This classification ensures your ticket is routed to the appropriate specialized team.
9. Attachments
At the end of the form, you'll find the Attachments section for adding supporting documentation.
10. Add File
Click "Add file" or simply drag and drop files into the designated area Include any helpful screenshots, error messages, or files that illustrate your issue.
11. Submit
Before submitting, review all the details to ensure everything is correct. When you're ready, click the "Submit" button.
