ACS: How to Submit a Support Request

Welcome to our support center! This quick tutorial will show you how to submit a support request.

1. Support Center

Let's start by logging into the support center.

Support Center

2. Homepage

On the homepage, click the "Submit a Request" button.

Homepage

3. Request Form

You'll now see the support request form where you can provide details about your issue.

Request Form

4. Subject Field

In the Subject field, enter a brief but descriptive title for your request.

Subject Field

5. Description

In the Description field, provide a detailed explanation of your issue. Remember to include as much information and detail in your request as possible to reduce delays between replies.

Description

6. Priority

Select the appropriate Priority level for your request based on the urgency of your issue using the dropdown menu.

Priority

7. Environment

From the Environment dropdown, select whether you're experiencing the issue in Test, Production, or both environments. This helps our team reproduce the problem in the correct setting.

Environment

8. ACS Request Type

For the Request Type, choose the category that best describes your request. This classification ensures your ticket is routed to the appropriate specialized team.

ACS Request Type

9. Attachments

At the end of the form, you'll find the Attachments section for adding supporting documentation.

Attachments

10. Add File

Click "Add file" or simply drag and drop files into the designated area Include any helpful screenshots, error messages, or files that illustrate your issue.

Add File

11. Submit

Before submitting, review all the details to ensure everything is correct. When you're ready, click the "Submit" button.

Submit