BC in the Cloud: How to Submit a Support Request

Welcome to our support center! This quick tutorial will show you how to submit a support request.

Let's start by logging into the support center.

On the homepage, click the "Submit a Request" button located in the top right corner of the navigation menu.

You'll now see the support request form where you can provide details about your issue.

In the Subject field, enter a brief but descriptive title for your request.

As you type, the system will automatically suggest relevant articles that might address your issue. Take a moment to review the suggested articles. If any of these articles solve your problem, you can click on them to read more.

If the suggested articles don't resolve your issue, proceed with completing your request.

In the Description field, provide a detailed explanation of your issue. Remember to include as much information and detail in your request as possible to reduce delays between replies.

Select the appropriate Priority level for your request based on the urgency of your issue using the dropdown menu.

Next, choose your product type from the dropdown menu. This helps our support team route your request to the right specialists

In the Steps to Reproduce field, include the specific actions that led to the error or issue you're encountering. This helps our support team troubleshoot more efficiently by showing exactly what happened before the issue occurred.

At the end of the form, you'll find the Attachments section for adding supporting documentation.

Click "Add file" or simply drag and drop files into the designated area Include any helpful screenshots, error messages, or files that illustrate your issue.

Before submitting, review all the details to ensure everything is correct. When you're ready, click the "Submit" button.

Your request will be submitted, and you'll receive confirmation that a member of our support staff will respond as soon as possible.