BC in the Cloud: How to Submit a Support Request

Welcome to our support center! This quick tutorial will show you how to submit a support request.

1. Support Center

Let's start by logging into the support center.

Support Center

2. Homepage

On the homepage, click the "Submit a Request" button located in the top right corner of the navigation menu.

Homepage

3. Request Form

You'll now see the support request form where you can provide details about your issue.

Request Form

4. Subject Field

In the Subject field, enter a brief but descriptive title for your request.

Subject Field

5. Suggested articles

As you type, the system will automatically suggest relevant articles that might address your issue. Take a moment to review the suggested articles. If any of these articles solve your problem, you can click on them to read more.

Suggested articles

6. Proceed

If the suggested articles don't resolve your issue, proceed with completing your request.

Proceed

7. Description

In the Description field, provide a detailed explanation of your issue. Remember to include as much information and detail in your request as possible to reduce delays between replies.

Description

8. Priority

Select the appropriate Priority level for your request based on the urgency of your issue using the dropdown menu.

Priority

9. Product Type

Next, choose your product type from the dropdown menu. This helps our support team route your request to the right specialists

Product Type

10. Steps to Reproduce

In the Steps to Reproduce field, include the specific actions that led to the error or issue you're encountering. This helps our support team troubleshoot more efficiently by showing exactly what happened before the issue occurred.

Steps to Reproduce

11. Attachments

At the end of the form, you'll find the Attachments section for adding supporting documentation.

Attachments

12. Add File

Click "Add file" or simply drag and drop files into the designated area Include any helpful screenshots, error messages, or files that illustrate your issue.

Add File

13. Submit

Before submitting, review all the details to ensure everything is correct. When you're ready, click the "Submit" button.

Submit

Your request will be submitted, and you'll receive confirmation that a member of our support staff will respond as soon as possible.